I recently wrote about the enduring power of brands, like Girl Scouts, that tell great stories (and thanks, folks, for the cookie orders). Ironically, as I finished writing that blog, I came across the proverbial exception that proves the rule. Kodak, a century-long bastion of American manufacturing, recently filed for bankruptcy. For my kids, Kodak means no more than Studebaker means to me—a hazily familiar brand, at best. But, in its heyday, Kodak’s brand positioning was unparalleled. Any noteworthy or picturesque scene would inspire people to call it “a Kodak moment.” Kodak owned the very idea of “memories”—perhaps the most enviable positioning that any consumer brand could boast.
Category Archives: Energy
Everything I Know about Sales and Marketing, I Learned from the Girl Scouts
Brand strategists observe that successful brands are built on stories that interweave the value of the brand with the consumer’s lived experience. See, for example, Seth Godin’s All Marketers Are Liars, which is not a pitch for deceit so much as an argument that authentic-feeling stories build vibrant brands in a world where consumers are skeptical and overloaded by stimuli. A lot of the brand work we’ve done over the past years has been built around that insight, but I’ve seldom seen its truth demonstrated as clearly as I did last weekend.
My daughter, Anna, recently became a Girl Scout, and cookie-selling season is upon us. (Email me to get hooked up with a box of Samoas.) This was her first foray into the world of sales, and we were excited to watch from the sidewalk as she went door to door, clipboard in hand, with a smile and a sales goal. What followed was a clinic on the power of brand and how the brand relationship is composed of and conveyed by stories.
Getting Smart about Smart Grid and Smart Meter
The advent of Smart Grid/Smart Meter technology is well underway. Millions of utility consumers already have Smart Meters at their homes.
At Market Strategies, we’ve been studying the attitudes and perceptions of America’s energy consumers for several years through E2 (Energy + Environment), our semiannual national study. More recently, we have begun partnering with the Smart Grid Consumer Collaborative, so far fielding two waves of “Consumer Pulse” research with that organization.
The results are interesting. Despite what might seem to industry participants like an unending flow of media coverage about Smart Grid/Smart Meter, still only about half of consumers say they have even heard the term. Certainly, energy companies and other interested parties have their work cut out for them, in this respect. Smart grid implementation requires public support or, at minimum, acquiescence. It calls for huge investment at a time of economic hardship.
